This policy applies to all services purchased from EUDYM, a proprietorship firm of Shailesh Kumar Pandey, GSTIN 07BZAPP0928C1ZP, having its office at 408, 4th Floor, Suneja Tower 2, Najafgarh Road, Janakpuri District Centre, New Delhi – 110058, Delhi, India ("EUDYM", "we", "us", "our").
1. Cancellation before processing
If you cancel before our team has started working on your application (before form preparation or OTP verification), you are eligible for a full refund.
2. Cancellation after processing has started
If work has started but the application has not been submitted on the government portal, a partial refund may be provided after deducting the cost of work already done.
3. No refund after submission
Once the application has been submitted on the government portal or the certificate / output has been delivered, the service is considered complete and fees are not refundable.
4. Service failure
If we are unable to complete the service due to a reason attributable to us, you will receive a full refund.
5. Duplicate or excess payment
Any duplicate or excess payment will be refunded in full after verification.
6. How to request a refund
Email care@msme.llc or call +91 91223 40775 with your name, registered mobile number and payment reference. Approved refunds are processed within 5–7 working days to the original payment method via Cashfree Payments.